Exhibitor FAQs

If you have questions about exhibiting at in-cosmetics Asia, our FAQ page will help guide you to the answers.

We hope you find this useful but if you still can't find what you're looking for then please contact a member of our team who will be more than happy to assist with your query.

1. I have not received my badge, please can you resend?
2. How can I become an exhibitor?
3. Where can I see a full list of exhibitors attending your event?
4. When does build-up of the event start, and how long do I have to break down our stand?
5. Where is my stand?
6. What is included in my stand?
7. I can’t get into the Exhibitor Portal, how do I get access?
8. Where do I find the Exhibitor Manual?
9. I am having difficulty accessing the Exhibitor Manual, what do I do?
10. How can I register sharers on my stand?
11. Can my sharers access the Exhibitor Portal?
12. I need to speak with someone about my invoice, and paying for my stand. Who should I speak to?
13. I need someone to design/build my stand, can you help?
14. I am interested in sponsorship opportunities, what is available?
15. How can I upgrade my website listing?
16. What happens if you need to postpone/cancel the event?
17. I would like to order some furniture for my stand, who should I speak to?
18. I need to order electricity for my stand, who should I speak to?
19. I would like to arrange catering for my stand, who should I speak to?
20. How can I book a private meeting room to use during the event, who should I speak to?
21. What are the restrictions on building a stand?
22. Is there any support available for lead capturing at the event?
23. I am at the show and need to speak to someone about my stand, where do I go?
24. Can I deliver packages to the venue?
25. Is there storage space available at the venue?
26. What are the show dates and opening hours?
27. Is there Wi-Fi available at the event?
28. I would like to speak/present at the event, how can I arrange this?
29. Is there parking available?
30. How do I find my way around the event?
31. Can I use the logo for your event on my website, or as personal email signature etc?
32. Can I upload a press release to the website?

Our badge confirmation e-mails can in some cases find their way to your spam/junk folders, so please do check there in the first instance and look out for an email from us. If you're still unable to locate your badge, feel free to contact our Customer Services team who will be able to re-send your confirmation to the email address you registered with. Exhibitor Registration will go live in August.

It is great to hear you are interested in joining us as an exhibitor. Please submit your interest and connect with a member of our Sales Team. We will follow this up by getting in touch with you to discuss the options available. If you would like to check your exhibiting package options beforehand, please visit this page.

View all companies that exhibited last year, the new Exhibitor Directory will go live soon. This information is regularly updated as new exhibitors join the event so be sure to return to this page regularly. Please note this information is only available via our website, we are unable to share this in any other format.

Full information can be found in the Exhibitor Manual available via the Exhibitor Portal a few months before the show.

Please refer to your contract for the stand number/ID. If you have any further questions regarding your location we suggest you reach out to your sales contact who will be able to offer guidance. View the floorplan with all stand locations here. 

Please refer to your contract for the details of what ‘type’ of booking you have made. If you are unsure what this information indicates please speak with your sales contact so they can confirm what is included. If you need any help with your stand design please take a look at our Smartspace opportunities shown here.

You can find a link to the Portal here. If you have any further difficulties please contact our Customer Services team who will be happy to help.

The Exhibitor Manual will be available within the Exhibitor Portal a few months before the show. Please log in to the Portal and then scroll down to the ‘Services’ box where you will find a link to access the Exhibitor Manual.

The Exhibitor Manual will be available (via the Exhibitor Portal) to main stand holders who have signed and returned their contracts. If you are a main stand holder, you can grant access to individuals responsible for managing their participation by sharing your unique access details. If you are a confirmed main stand holder and are unable to access the Exhibitor Manual please contact our Customer Services team who will be happy to help.

You can register your sharers via the Exhibitor Portal and the number of sharers that you may register will be based on the allocation you have been contracted for. If you have not yet been contracted for your sharers please speak with your sales contact to arrange this. If you have any further difficulties please contact our Customer Services team who will be happy to help.

Once you have registered your sharers in the Exhibitor Portal, they will each receive a link to log in to the Portal and access their own profile/directory listing. The login link will be sent to the email address you have associated with their details when you registered them.

Firstly, we encourage you to reach out to your sales contact – if necessary they can then share further contact details with you if you need to speak with our accounts team.

If you would like innovative, all-inclusive and cost-effective packages that are tailored to your budget and requirements, please contact our Smartspace team at [email protected]. They work closely with exhibitors to manage every aspect of the stand build and are renowned for delivering exceptional service and outstanding results.

Please get in touch with your sales contact for more information on sponsorship options. To browse opportunities now, please visit the exhibitor page here.

Please get in touch with your sales representative for more information on upgrading your participation. Or browse through our upgrade packages here.

We will be in touch with exhibitors as a priority via email, press releases and all our social media channels  as soon as decisions are made with all the information you need.

You can view a variety of furniture options for both Shell Scheme and Space Only stands via the Exhibitor Manual, which you will be able to access in the Exhibitor Portal once it goes live. If you still have questions, please contact your sales representative.

You will be able to order electrics from our official show electrical contractor via the Exhibitor Manual (once it goes live), which you can access in the Exhibitor Portal. If you have booked a shell scheme stand please ensure you understand what is included in this package before ordering additional items.

Please refer to the catering information available in the Exhibitor Manual (once it goes live), which you can access in the Exhibitor Portal.

Please get in touch with your sales contact to discuss private meeting room options.

You will be able to refer to the stand building information available in the Exhibitor Manual, once it goes live, which you can access via the Exhibitor Portal.

To support you with lead capturing , our Lead Manager App will be available to all exhibitors who wish to capture high quality leads with the simple scan of a badge.

Our Operations team will be at the show to support you. They will be based at the Service Desk along with all official contractors whose details will be listed in the Exhibitor Manual. In addition to this we will have members of our Sales and Marketing teams on hand to offer any additional support you may need.

You will be able to find all delivery information in the Exhibitor Manual, once it goes live, which you can access via the Exhibitor Portal.

There is no storage space provided by the venue. Please, check the Exhibitor Manual, once it goes live, for further information.

These are the dates and times for visitors attending the show.

Tuesday 4 November 2025, 10:00 - 18:00
Wednesday 5 November 2025, 10:00 - 18:00
Thursday 6 November 2025, 10:00 - 17:00

hould you have any questions, please contact our Operations team at [email protected] or find more information on the Exhibitor Manual, once it goes live, accessible via the Exhibitor Portal.

The venue is Wi-Fi enabled but due to the high volume of attendees, the quality of connection may vary. If you require sole use of a secure wireless connection, you can speak with our official internet service provider in the Exhibitor Manual, once it goes live, via the Exhibitor Portal.

There are opportunities to present at the Technical Seminars, the Formulation Lab and Spotlight On Seminars but most sessions are full for 2024. Please reach out to your sales contact for more information.

Yes, there is. For full details, please refer to the Exhibitor Manual, once it goes live, via the Exhibitor Portal.

At the venue, floorplan signage will be available to guide you within the halls. We will also have a printed floorplan and exhibitor list available to visitors. Our Show App (search for in-cos Asia on the Apple App Store and Google Play Store) will also help you navigate your way around the show (please note that the 2025 version will be available in October).

You may use our logo and you will also be able to download show banners to promote your participation in the event. All of these will be available via the Exhibitor Checklist in the Exhibitor Portal soon.

You may upload your press releases via the Exhibitor Portal. Please also contact your sales representative for any PR questions and they will relay them to the Marketing team.